Studio Policies

 

We don’t want to have too many rules after all this is a chill out zone! However there are a few things we’d like you to understand, so that we’re all on the same page.

 

Socks On

We have a ‘socks on’ policy in our studio but you can wear anything else as long as it’s comfortable and you can move freely in it – ideally leggings or track suit pants and a comfortable t-shirt.  We do encourage you to invest in a pair of sticky socks particularly for the reformer.  It means  you’ll be safer and less likely to slip when standing on the carriage.  If you don’t have sticky socks we have a small supply of Move Active socks for sale in studio for$20 or you can just wear your regular socks and we’ll provide sticky mats for you to use to keep you safe.

 

Kid Free Zone - MOSTLY!

It’s not that we don’t love little people however we want this space to be 100% for you – time to focus on you and your body.  We have created this space for grown- ups and we want you to spend the entire class focusing on you.   We do however allow you to bring your baby to your Private session however we do find that you'll get the most out of your session if you are able to focus totally on yourself.  

 

SQUARE

We keep minimal cash at the studio– if you wish to buy our sticky socks or any of our other products please bring cash or you can also pay via Square app with card.  Please don’t ask for credit as refusal may offend– all classes and products need to be paid for up-front.  

 

Cancellation Policy

We have a 24 hour cancellation policy as long as you reschedule your class within 24 hours of the scheduled time you won’t be charged.  Remember we are a small studio and want to be able to give another client the chance to take your place if you can’t make it.  You can cancel and reschedule online or if you can’t get to the website please SMS me within the time frame and I’ll happily do it for you. 

All of our packs have an expiry date so please keep an eye on the date and schedule your classes so that you finish your pack before it expires.  If you are going on holidays talk to us about putting your pack on hold until you come back.

Stretch Wellness may cancel group classes if two or less people are booked in.  We will inform you via email/phone/SMS, at least 2 hours prior to the class.

PACKAGES

All of our packages have an expiry date. This means that you need to use up your classes within the specified time frame. Note that packages do not activate until you book in for your first class - unless you have purchased a Promo package. Package prices are discounted on the basis that you will attend all classes before your pack expires. If you are not able to commit to attending all classes within the pack expiry date we recommend that you purchase individual classes. Remember that the key to your Pilates success is regular practice.

 LIABILITY WAIVER

Upon your first visit you’ll need to sign our standard Liability Waiver so please arrive early for your first class to allow time to read and complete it before class starts.  There are tea supplies at the studio door so grab yourself a cuppa while you fill out the paperwork.